We want you to be happy with anything you buy from Vegetarian for Life. This policy explains what to do if something isn’t right. It doesn’t affect your statutory rights.
Printed and made-to-order items
Our printed clothing and mugs are made to order for you by our print partner, so we can’t accept returns or exchanges if you change your mind or choose the wrong size. Please check the size guide on each product before ordering.
If your item arrives faulty, damaged, misprinted or isn’t what you ordered, please contact us within 14 days of delivery with your order number and a photo of the problem. We’ll arrange a free replacement or a full refund.
Other items (badges, lanyards, bags and publications)
If you change your mind, you can cancel your order within 14 days of receiving it. Just let us know by email, then return the item within 14 days of telling us. Items must be unused, in their original condition and packaging. Unless the item is faulty, you’ll need to pay for return postage.
If an item arrives faulty or damaged, please contact us within 14 days of delivery and we’ll replace or refund it, including any postage costs.
Donations
Donations are not normally refundable. If you’ve made a donation by mistake, for example the wrong amount, please contact us as soon as possible and we’ll do our best to help.
How to contact us
Email info@vegetarianforlife.uk with your name, order number and details of the issue. Please don’t send items back without contacting us first, because we’ll need to give you the right returns address.
Refunds
When we receive and check your return, or confirm a fault, we’ll email to let you know whether your refund has been approved. Approved refunds go back to your original payment method within 14 days. Depending on your bank or card provider, it can take a few more days to show in your account.
If you haven’t received a refund you’re expecting, please check with your bank first, then get in touch with us.
